Welcome to our delivery information page. We hope that you can find all the information you are looking for about delivery of your order but if you have any queries please contact us.
How much does delivery cost?
Delivery to UK mainland is FREE for all of our products (see below for international orders).
How long does delivery take?
All orders are fulfilled from stock therefore most items will arrive to a UK mainland address the next working day. International orders will vary depending on location.
What is the cut off for next day delivery?
Orders received before 1pm (Monday to Friday) will in most cases be dispatched same day and will arrive to UK mainland addresses the next working day.
Can you provide a delivery time slot?
Yes! Shortly after your order is processed you will receive a text to your mobile or an email confirming your 1 hour delivery time slot. *
Can you provide real-time updates on the status of my delivery?
Yes! Use our "Follow My Parcel" service to follow the location of your delivery driver on a live map as he is on route to your property (see below for more details). *
Do you offer same day delivery?
Yes! If your order is very urgent we can arrange for same day delivery for UK mainland addresses. Please contact us for a quotation.
Do you offer Saturday delivery?
Yes! Saturday AM delivery is just £20 to most UK mainland addresses. Please contact us for pricing on Saturday deliveries.
Does my delivery need to be signed-for?
Yes, you will need to sign for your delivery. On the Checkout page there is a box where you can give additional delivery instructions - for example you can instruct the driver to leave your delivery with a neighbour.
How much does it cost to ship outside of UK Mainland?
Delivery costs outside the UK depend on the destination country and the weight of the consignment. Please contact us for an accurate shipping quotation if ordering from outside of the UK or an area that UK courier companies classify as outside of UK Mainland.
Areas that will incur a delivery charge are as follows:
- Jersey - All JE Postcodes
- Guernsey - All GY Postcodes
- Isle of Man - All IM Postcodes
- Orkney - KW15-17
- Shetland - ZE1-3
- Isle of Wight - All PO Postcodes
- Northern Ireland - All BT Postcodes
- Repulic of Ireland - All Areas
- Scottish Highlands/Islands:
- AB30-56, FK17-99, G83, IV1-63, KW1-17,
- PA20-78, PH18-50, HS1-9, KA27-28, ZE1-3
- All other areas outside of UK mainland
Typical "Non UK Mainland" shipping costs for a 50m Garden Zip Wire Kit:
- UK Highlands and Islands: £15.00
- Northern Ireland: £15.00
- Ireland (Southern): £15.00
- Australia: £90.00
- France: £25.00
- Germany: £25.00
- Greece: £35.00
- Italy: £30.00
- Jersey: £35.00
- Spain: £30.00
- USA: £60.00
Prices based on insured 2+ day service.
These delivery times are not guaranteed. If you have specific delivery requirements, please contact us and we will do our best to accommodate you.
*Smaller items weighing under 2kg are excluded from "Predict" and "Follow My Parcel" as they may be sent by 1st class recorded post.